LOVholidays Privacy and Cookie Policy
This page explains our Privacy Policy. This policy (together with our Terms and Conditions and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it.
This Privacy Policy covers your use of this website www.lovholidays.com (and all other domains and websites) and any LOVholidays application used by you on a mobile phone or other electronic device (“our website“) operated by LOVholidays Limited (“us“/”we“). We are committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal details you provide to us.
As a visitor to our website you have the right to know and understand our information privacy practices prior to providing LOVholidays Limited with any of your personal details.
This page explains our Privacy Policy. This policy (together with our Terms and Conditions and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please note: LOVholidays do not take bookings or hold any details of bookings or payments. If you have an enquiry regarding a booking, you must contact the airline or travel agent as we cannot assist you.
LOVholidays only collects information on our web site submitted by registered users. Such information may include user-submitted news and events, uploaded photos, profiles, private messages and blog posts. The information is collected by the voluntary submittal of such by registered users.
Because our web site also offers user-submitted posts and comments, please be advised that information posted in these venues becomes public knowledge with the submittal of any information or images contained therein.
We reserve the right to update our web site privacy policy without notice. We reserve the right to remove user-submitted information or images without user consent or notice. We also reserve the right to add or remove site features without notice.
Registered users who wish to delete their information from our database must notify us by email.
Consent
You give LOVholidays consent to collect and use of your internet protocol address (IP Details), personal information and location information in accordance to the policy. If this policy is changed it will be reflected in this Privacy Policy.
Information Collection and Use
LOVholidays may collect information from its users at several different points on our website. We may collect and process the following information about you:
IP Details
There are some types of information that might be collected about your computer including your IP address, operating system, browser type, referring URLs, page views and access times (“IP Details“). LOVholidays uses this information for administrative purposes, improving our service, understanding our user interactions with our website. Any statistical data on browsing patterns does not identify individual users.
Cookies
For the same reason, we may obtain information about your general internet usage by using a “cookie” file which is stored on the hard drive of your computer. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit.
Cookies make the use of our website easier for you. Cookies are not linked to any personal identifiable information on LOVholidays. Use of cookies means that things like language preferences and currency are saved each time you use the website.
Cookies allow you to get the most out of LOVholidays. In addition, as the cookie is stored on your computer, the data gathered by the cookie remains under your control. If you disable cookies it may prevent you from accessing some features of LOVholidays and other websites. We therefore recommend you permit the use of cookies when using our website.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Most browsers will give you the option to discard all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
We also use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at
We publish Google Adsense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin
LOVholidays uses http://www.dohop.com and http://www.hotelscombined.com for our flight and hotel search. Using these website’s result in you leaving LOVholidays and our policy. Should you wish to view http://www.dohop.com and http://www.hotelscombined.com policies, visit their respective websites.
Personal Information
We may collect and process the following data (“Personal Information“) about you:
- Where you choose to register to use our website (our “sign-in service“), we will collect certain personal information provided by you which may include your user ID, password, name and , email address. Additional information may be requested in future to improve the level of service we can provide you, and to allow access to additional LOVholiday services.
- Any information that you provide by filling in forms on our website. This includes information provided by you if subscribing to our newsletter, posting material, searching for or saving travel options or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- Information you provide to us when you complete surveys that we use for research purposes.
Location Data
We may obtain information relating to your geographical location (“Location Data”) where you use any LOVholidays application on a mobile phone or other electronic device
Use of Information
We will use your IP Details, Cookies and Personal Information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you.
- To carry out our obligations arising from any contracts entered into between you and us.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
- To respond to customer support queries where you have supplied personal information.
We will not sell, share, or provide your IP Details, Cookies, Personal Information and Location Data (together, your “Information”) to others other than in accordance with this Privacy Policy or where we are required to do so by law.
Disclosure of Your Information
We may disclose your Information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
In addition, we may disclose your Information to third parties:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if LOVholidays Limited or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of LOVholidays Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we direct you to websites of third party flight or travel provider companies for you to make bookings, we may use your Information to auto-fill selected details within the third party companies website in order to make the booking process easier and more efficient for you.
We may also use your Information (excluding Location Data), or permit selected third parties to use your Information (excluding Location Data), to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by email or telephone.
Data Storage
All Information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your Information, we will use strict procedures and security features to try to prevent unauthorised access.
At present we have partnership agreements with a number of organisations, some of which are non-UK based. Therefore, to process your requests, we may transfer your Information to our partners based in other countries. By using our website you give your consent to this transfer of your Information.
Links to third party websites
This website contains links to other sites. In particular this website may direct you to the websites of third party flight or travel provider companies for you to make bookings. In order to book flights, you will provide personal data to the operators of such sites..
Sharing Information
In order to provide you with a useful social experience when using LOVholidays, we may give you the option to export information from LOVholidays to third party applications and websites, including other social networking sites such as Facebook or Twitter. Please be aware when doing so that you may disclose your information to individuals or organisations responsible for operating and maintaining such third party applications and sites and your information may be accessible by others visiting or using those applications or sites. We do not own or operate the applications or websites that you connect with and you should review the privacy policies of such websites to make sure you are comfortable with the ways in which they use the information you share with them.
When you connect to our website from a third party application, social networking or other site then you consent to the collection by us of your information as stored with that other third party. This information may be used by us to enhance your use of our website. When we do obtain information about you from these third parties, we will process the information in accordance with our own privacy policy.
Your Rights
You have the right to access personal data which you have submitted through the site. Where you are a user of our sign-in service, you can manage or remove your information from our database by accessing your profile through the My Account area of the site. By signing in to My Account you will have the option to manage your personal profile and preferences. The management system allows you to update or delete your information from our database. We also allow you to subscribe or unsubscribe to / from any of the email updates you have requested form the site.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us by clicking here..
Email Addresses
We do not want to send you unwanted email. You can opt-out from our mailings at any time by clicking the unsubscribe link contained in every mail we send.
Email addresses are collected via the LOVholidays website, via our Facebook page (in the case of promotions run on our Facebook page) and via co-registration partners.
LOVholidays uses email addresses to send its weekly newsletter, and occasional special offers and deals. LOVholidays sometimes runs promotions with partners and competition entries may require you to provide an email address. These email addresses may be shared with the partner running the competition. In such cases, this is clearly stated in the terms of the promotion. LOVholidays has no responsibility for subsequent use or distribution of email addresses by our partners.
If you have any questions about this policy, please contact us by email.